Review the Services We Offer
*Our hours of operation are Monday-Friday, 8 AM - 4 PM, excluding national holidays
General Service
Expert Service for Your Home Technology
Technology issues don't always require a major project — sometimes you just need a knowledgeable technician to get everything working properly again. Our General Service team provides professional support for all types of residential low-voltage systems, from home automation and entertainment systems to security, networking, lighting, motorized shades, and more.
Whether you're experiencing a system outage, equipment failure, programming issue, or simply need adjustments or maintenance, we're here to help.
Service Rates
Standard Service Rate: $200/hour
After-Hours & Weekend Rate: $375/hour
Service Call Fee: $50 per visit
Fair Billing Promise:
We do not charge labor minimums. You'll only be billed for the actual time our technician spends on-site, rounded to the appropriate billing increment.
Remote Support & Network Monitoring
Proactive Monitoring and Expert Support for Your Connected Home
Modern home technology systems rely on a complex ecosystem of networks, automation controllers, cameras, smart locks, and connected devices. Our Remote Support & Network Monitoring service provides continuous oversight of your home's technology infrastructure, helping identify and resolve issues before they impact your daily life.
Through a dedicated third-party monitoring platform, the health of your entire home automation ecosystem is actively monitored 24/7. The system can automatically detect, diagnose, and resolve many common issues without requiring any action from the homeowner. In fact, more than 80% of detected issues are resolved remotely before they become service calls.
If a problem is identified that cannot be corrected remotely, both you and eDesign Group will be notified. Our team will then contact you to perform additional troubleshooting or schedule an on-site service visit if needed.
Service Includes:
- Continuous monitoring of your home automation ecosystem
- Proactive health monitoring for networks, cameras, smart locks, and connected devices
- Automatic detection, response, and remediation of common system issues
- Notification to both the client and eDesign Group when advanced intervention is required
- Priority troubleshooting assistance from our technical support team
Billing
$750 per year, billed annually
Dedicated 24/7 Technical Support:
If you experience an issue that has not been detected by the monitoring platform, you can contact our dedicated live triage support line at (808) 495-4344. This exclusive support service is available only to Remote Network Monitoring clients and is staffed 24 hours a day, 365 days a year by technicians experienced in home automation systems, networking, security, and connected technologies.
Technology That Watches Over Your Technology:
By combining proactive monitoring with expert remote support, our Remote Network Monitoring & Management Service helps maximize system uptime, reduce service interruptions, and keep your connected home operating at peak performance.
24/7 Security Alarm Monitoring
Professional Monitoring for Around-the-Clock Protection
Protect your home and family with professional 24/7 security alarm monitoring through our dedicated Central Station monitoring service. Our monitoring team is always on duty, providing rapid response whenever your security system detects an intrusion, fire, or other alarm event.
When an alarm is triggered, the Central Station will first attempt to verify the event by contacting the individuals listed on your account. If the alarm cannot be verified or there is no response, emergency services will be dispatched as appropriate, including police or fire personnel.
Monitoring Includes:
- Dedicated Central Station monitoring 24 hours a day, 365 days a year
- Professional alarm verification procedures
- Emergency dispatch coordination with police and fire departments when required
- Continuous monitoring of your security system for enhanced peace of mind
Billing
Starting at $49.99/month, billed annually
False Alarm Reporting:
To report a false alarm, please call 1-800-662-1711 as soon as possible to help prevent unnecessary emergency dispatches.
Reliable Protection, Day and Night:
Your security system is only as effective as the response behind it. Our professional monitoring service ensures that trained operators are ready to respond whenever your alarm system needs attention.
Annual Security Alarm Maintenance
Professional Preventative Service to Keep Your Security System Performing Reliably
Regular maintenance helps ensure your security alarm system remains in proper working condition and that critical life-safety devices continue to operate as intended. Our Annual Security Alarm Maintenance service includes a thorough inspection, cleaning, testing, and battery replacement for your monitored alarm system components.
During the maintenance visit, our technician will clean and test your smoke detectors, replace batteries as needed, and verify communication with the Central Station to confirm that alarm signals are being transmitted properly.
Maintenance Includes:
- Use compressed air to remove dust and debris from all devices
- Replace all batteries in the smoke detectors and motion sensors
- Test alarm signals and communication with the Central Station
- Verify proper operation of monitored devices
Billing
$200/hour plus materials, billed at time of service
Recommended Annual Service:
Routine maintenance helps improve system reliability, reduces the likelihood of nuisance alarms, and helps ensure your alarm system is ready to respond when needed.
Keep Your System Operating at Its Best:
Just like any critical safety system, security and fire alarm equipment requires periodic maintenance. Annual service helps protect your investment and provides confidence that your monitored system is functioning properly year-round.
ARCC Wireless Network Service
Intelligent Cloud Management for a Faster, More Reliable Wi-Fi Experience
Your Wi-Fi network is the foundation of your connected home. From streaming and video conferencing to security cameras, smart devices, and home automation systems, reliable wireless performance is critical. Our ARCC Wireless Network Service provides continuous cloud-based management and monitoring to keep your network secure, optimized, and operating at peak performance year-round.
Powered by ARCC (Advanced Resilient Cloud Controller), this service allows our team to proactively monitor your wireless infrastructure, identify potential issues before they impact your experience, and resolve most problems remotely — often without the need for a service visit.
Service Includes:
- 24/7 monitoring of your wireless network to identify and address issues early
- Remote diagnostics and support for faster issue resolution
- Automatic security and firmware updates to protect against emerging threats
- Ongoing performance optimization and tuning
- Network adjustments that adapt to new devices, environmental changes, and wireless interference
- Continuous cloud-based management of supported wireless access points
- Reduced downtime and improved overall network reliability
Billing & Licensing
$30 per license, per year, billed annually
One license required per managed wireless access point
Important:
Without an active ARCC subscription, remote management, monitoring, security updates, firmware updates, and performance optimization services are disabled. Any future troubleshooting or support would require a separately billed on-site service visit.
A Smarter Approach to Network Management:
By combining proactive monitoring, automatic updates, and expert remote support, ARCC helps deliver a more secure, reliable, and responsive wireless experience while minimizing the need for service calls and unexpected downtime.
